Tsibouris Privacy + Technology Law Blog: Vonage

Thursday, September 01, 2005

I just got my Vonage VoIP router and set up my new home phone system. So far so good. I don't know why it took me so long to switch.

Anonymous said...: I had a HORRIBLE experience with Vonage. First, they are NOT as compatible with Mac as they claim to be. The router is NOT compatible with Airport. Further, if you DO manage to configure everything after (literally) 5 hours on the phone with non-english speaking customer service reps, and english-speaking but RUDE reps, the voice quality is absolute CRAP. The echo is unbearable. When you try to cancel, you'll have a major battle on your hands to get your money back, in spite of their so-called guarantee. Also, although I cancelled the service the same day, they still sent a purchase order to my regular phone service provider, after having promised not to do so, and a week later my usual provider cut my phone off! Vonage's proposed solutions to this problem were a) go out and buy another router (I had sent theirs back), hook it up and we'll see if we can help you (!!) or b) phone your regular provider and open up a new account (!!). They promised to reimburse me for these actions, but they have yet to reimburse me for the $150-odd in charges they originally made to my credit card. DO NOT, UNDER ANY CIRCUMSTANCES TAKE THE CHANCE OF SIGNING UP WITH VONAGE.; 2:02 PM